Royal Panda - self-exclusion
Found for the Casino - Where the player takes action specifically intended to get round a self-exclusion the operator cannot be held responsible for the consequences.
Read our Royal Panada Casino Review.
Hi. I personally self excluded myself from royal panda about 2 months ago. I'm a moment of addiction on Saturday I opened a new account with them in a fake name and fake email address which was totally unverified. I used the same bank details and own name on the card to register as the ones which should be self excluded. I lost £1900 and I know it's my own fault but after contacting them they tell me that I will not receive any money back as the account was fake. Surely this cannot be right as like I said to them if I had won a million pound jackpot and they found the account to be in a fake name from a player who is self excluded they would certainly not pay out and it would be nil and void. I feel the same should be the case for my deposits and they should be returned as like a said to them the controls they have in place to stop problem gamblers don't work not to mention I was gambling within 5 minutes with a fake totally unverified account. Can you give any advice/help on this?
the casino review
Leave a Reply
You must be
to post a comment.