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Royal Panda - Self Exclusion

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Royal Panda Casino Review.

Player's Complaint

Hi there,

I self-excluded myself a long time ago from leovegas because I have a gamble problem.

I started to play at royal panda which is a casino from Leovegas and they allowed me to play a lot of money. I self excluded myself because I have gamble issue and I was still allowed to play which isn't allowed.

Read the casino review

3 Responses

User icon
ThePOGG
May 26, 2020

Hi tijmdv - welcome to ThePOGG.com!

Apologies for the previous response - it erroneously concluded you were resident in the UK.

When you requested your self-exclusion did you ask that it be carried over to other properties on the license?

Thanks,

ThePOGG

User icon
ThePOGG
June 5, 2020

Hi tijmdv,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 11, 2020

Hi tijmdv,

If we haven't heard from you by Friday the 19th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

tijmdv consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Panda
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Royal Panda Limited

May 26, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.