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Royal Slots - Compulsive Gambler Targgeting


Resolved - This player has failed to respond to our repeated requests for further information about their claim. As such we assume that they've managed to resolve this issue without our intervention.

Player's Complaint

Have self excluded from just about every casino site you can access from the UK. Actually got £600 in front but knew it would never be paid, exclusion is always cited when winning, Losing on the other hand will be allowed to slide. As was the case here, your account is now blocked, Have a nice week-end, Did point out exclusions from sister sites, No interest, account closed, where do I go from here ?.

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3 Responses

May 28, 2018

Hi Capitanopugwash - welcome to!

I'm afraid you're going to have to provide more detail regarding your issue before we can help you.

What sites do you believe you have self-excluded with that would apply to Royal Slots? At the present time there are no other sites on the Royal Slots license. We are aware that Casino Land will be moving to the Royal Slots license in the near future, but they are currently running on the MT Secure Trade license, so exclusions there would only apply to other MT Secure Trade licensees.

The £600 you mention, have you played that away? If this was winnings you played away there's no possibility of us recovering them. If a self-exclusion did apply it would only apply to lost deposits, never winnings.



June 4, 2018

Hi Capitanopugwash,

I'm following-up on the above?



June 11, 2018

Hi Captainopugwash,

If we haven't heard from you by Friday the 22nd of June I'll assume you no longer want our help with this issue and close this complaint.



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Capitanopugwash consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 28, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.