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Royal Slots - Verification Trouble and Banned Account

Ruling

Resolved - Royal Slots Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Royal Slots Casino Review.

Player's Complaint

Hello,

I played a lot on the Casinos of One Click Limited. I get asked for verify my Account to withdrawal my money. It took very long to get verified (about 3 weeks), now they wanted an source of Wealth Document. I sent this 11 days ago and it won‘t get reviewed. I‘m now waiting since 5 week to get an withdrawal. Also my Accounts on the Casinos of the One Click Limited are now banned, I don‘t know why and didn‘t get an answer when I ask the support. I‘m now fearing to lose all balances on the casinos.

Read the casino review

4 Responses

User icon
ThePOGG
September 15, 2020

Hi fighta7654 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
September 18, 2020

Hi fighta7654,

Royal Slots inform us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi fighta7654,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi fighta7654,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

fighta7654 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Slots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • One Click Ltd

September 15, 2020

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