Royal Slots – Withdrawal
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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really it was like a trick. When I signed up and paid into my account to join the game, I did not receive any request and myself, my language and English disagreement was not fluent. And when I win 2700.00 and I withdraw money then ask me to send some of my personal information to them. I sent what the company asked for. and received a notification that the amount of money I want to transfer to my account has been charged because it is invalid. The reason is that the address I registered does not match the address on the mail sent to me by the bank. And I got an explanation because I just moved to a new address so there was a difference and I sent a photo of my passport attached to prove I was not cheating, but the company did not agree and Forcing me to return the picture of my bank letter in the last 3 months to match the address I registered when I joined the game, it is impossible because I am no longer there, how can I get the card that letter, while both the account number and the account name in the bank match my passport and driver's license is not enough to prove my identity. I really have difficulty understanding such a large company, how can customers be trusted? For example, during a period of time when I lost, will I get back the money I lost when my registered address and the address on my bank paper do not match,
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