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Royal Slots – Withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Royal Slots Casino Review.

Player's Complaint

really it was like a trick. When I signed up and paid into my account to join the game, I did not receive any request and myself, my language and English disagreement was not fluent. And when I win 2700.00 and I withdraw money then ask me to send some of my personal information to them. I sent what the company asked for. and received a notification that the amount of money I want to transfer to my account has been charged because it is invalid. The reason is that the address I registered does not match the address on the mail sent to me by the bank. And I got an explanation because I just moved to a new address so there was a difference and I sent a photo of my passport attached to prove I was not cheating, but the company did not agree and Forcing me to return the picture of my bank letter in the last 3 months to match the address I registered when I joined the game, it is impossible because I am no longer there, how can I get the card that letter, while both the account number and the account name in the bank match my passport and driver's license is not enough to prove my identity. I really have difficulty understanding such a large company, how can customers be trusted? For example, during a period of time when I lost, will I get back the money I lost when my registered address and the address on my bank paper do not match,

Read the casino review

5 Responses

ThePOGG
Jan 19, 2021

Hi chao22 - welcome to ThePOGG.com!

When did you sign-up with Royal Slots?

Thanks,

ThePOGG

chao22
Jan 19, 2021

around 23-12 is the date I register, and due to my lack of understanding and habit, I register at the old address printed on my driver's license at the time I register, looking forward to receiving help thanks

ThePOGG
Jan 24, 2021

Hi chao22,

If you have entered incorrect information at the point of registration you've breached the operator's terms of use. The operator may be willing to look past this, but there is no doubt that they are going have far more stringent verification standards if they do.

When did you move? What documentation can you provide showing your former address?

Thanks,

ThePOGG

ThePOGG
Jan 31, 2021

Hi chao22,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Feb 07, 2021

Hi chao22,

If we haven't heard from you by Friday the 19th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

chao22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Slots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • One Click Ltd

January 18, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.