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Royal Slots - Wont give me my winnings and keep rejecting "blurry" documents

Ruling

Found for the Casino - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they did exceed the maximum allowed bet.

Read our Royal Slots Casino Review.

Player's Complaint

They wont refund me even though I have sent everything they have asked for they keep saying its blurry it's this its that, total joke now

Funny they dont worry about checks when u deposit money but as soon as I withdrawl they decline stop e playing and keep rejecting documents it's been going on for 4 weeks now. I just want my money. Please help

Read the casino review

4 Responses

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ThePOGG
February 17, 2021

Hi fedup202175 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

Please forward the documents you have submitted to [email protected].

Thanks,

ThePOGG

User icon
ThePOGG
February 28, 2021

Hi fedup202175, Thank you for your email. Having reviewed the document you sent over, there is no possibility that the operator is going to accept a photograph of this quality. Your submission will have to be of a photo that is far clearer. Here is an example: [EDIT] Thanks, ThePOGG

User icon
ThePOGG
March 14, 2021

Hi fedup202175,

Have you submitted a clearer photograph?

Thanks,

ThePOGG

User icon
ThePOGG
March 21, 2021

Hi fedup202175,

If we haven't heard from you by Friday the 2nd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

fedup202175 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Slots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • One Click Ltd

February 17, 2021

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