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Royal Spinz – Withholding funds

Ruling

Resolved - The submitting player has become unresponsive to our request for further information. As such we assume they've resolved this issue on their own.

Read our Royal Spinz Casino Review.

Player's Complaint

After spending 8 hours trying to resolve my account issues which are still blocked

The money is still pending in account

I am unable to deposit or play

The chat representatives are pointless

I have tried all I can do to resolve this myself but am now at a dead end as no one in there casino wants to help sort out this problem.

Read the casino review

3 Responses

ThePOGG
Mar 18, 2019

Hi lou6791 - welcome to ThePOGG.com!

I'm afraid I need you to be a little clearer about exactly what's happened here before we could give you any advice.

Thanks,

ThePOGG

ThePOGG
Mar 25, 2019

Hi lou6791,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Apr 02, 2019

Hi lou6791,

If we haven't heard from you by Friday the 12th of April I'll assume you've managed to resolve this issue on your own and close this complaint.

Thanks,

ThePOGG

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Agreement

lou6791 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • RoyalSpinz
  • Curacao eGaming
  • Game Tech Group N.V.

March 18, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.