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Royal Vegas – Do not pay money

Ruling

Unresolved - Royal Vegas casino claim this player is involved in a group of accounts being run in unison, which is a clear breach of terms, but failed to provide supporting evidence.

Read our Royal Vegas Casino Review.

Player's Complaint

Hello! Casino Royal Vegas is not paying the money more than 2 weeks 150 GBP! Document request I sent to them by their August 12 and until now they can not wait to test them say feedback I do not know what to do with help please!

Read the casino review

4 Responses

ThePOGG
Aug 26, 2015

Hi Leonid - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me with the username and email address you use at Royal Vegas casino?

Thanks,

ThePOGG

ThePOGG
Sep 01, 2015

Hi Leonid,

Can you tell me how much you deposited, what bonus you received, what game you played and how much you bet?

Thanks,

ThePOGG

ThePOGG
Sep 16, 2015

Hi Leonid,

I'm currently discussion this issue with the operator and will get back to you when I have more information.

Thanks,

ThePOGG

ThePOGG
Sep 25, 2015

Ok the operator's had enough time to offer a response and I'm going to close this case.

The basic issue is that the casino claim this player has been associated with other accounts in an unnatural fashion. What the casino haven't done is provide evidence to support this claim.

It should be noted that there were some other issues with the way in which this player played, but on review I don't feel these were particularly valid.

I'm confident that the player in this issue would deny the accusations and as such I have 2 parties making opposing claims and no grounds on which to support either party. As such this complaint will be marked as 'Unresolved'.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.