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Royal Vegas - Mega moolah jackpot glitch

Ruling

Found for the Casino - The results of a spin of a slots machine are determined the moment you click the spin button. The animation is only for entertainment purposes and does not imply results.

Read our Royal Vegas Casino Review.

Player's Complaint

Already met wagering requirements.

Bet:$1.25

Hit 5 of a kind Queen's

With one substitute lion.

Jackpot spin screen

Comes on,

Stops and lands on white paw for 1.1 second then it moved up to red paw coloum like a hand on a clock it ticked up not got there in one motion.

So I spoke casino support chat live.

I explained I was pi..sd off and told exactly what happened he told me he understands and that he would look into it.

I asked him why would the game do that?.

His reply was:

All games work on a random number generator and that the result of my wager is determined by this generator not by the visual of what I see on my screen, the visual (Jackpot spin screen)

It's there for aesthetics to build excitement.

Me: I understand but I believe it's wrong when it's stops on jackpot bar then moves one space more,

That part he's ignoring I believe I rightfully won.

I snapshot the whole conversation to back me up.

Please help

Read the casino review

1 Responses

ThePOGG
September 18, 2019

Hi adzflava76 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to assist you in this instance. The results of slots games are determined by random number generators and are in fact determined at the instant that you click the 'spin' button. The animation that results between clicking the spin button and the final result has no bearing nor effect on the result of the wager and as the Live Chat agent correctly communicated, is there for entertainment purposes only.

Sorry we could not be of more help.

ThePOGG

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Agreement

Adzflava76 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Vegas
  • Malta Gaming Authority
  • Digimedia Ltd

September 18, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.