ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Royal Vegas - withdrawal still not received

Ruling

Found for the Player - Royal Vegas has informed us that they will not cooperate with this service to manage player complaints.

Read our Royal Vegas Casino Review.

Player's Complaint

I created an account and deposited 2500 to Royal Vegas on March 23. And my account was closed almost immediately because of self exclusion at a sister site. But the deposit went through anyways. So I am trying to get the refund.

It has been one month already and I am still trying to get the refund. Throughout the one month, I have contacted their live chat for at least 30 times. First, they denied that they received my deposit, asked me to contact the payment provider. After 2 weeks of sorting this out, they finally recognize they have my money. Then they say they will give me the refund. Last Monday, They asked for documents like the void cheque so they can pay me. I sent it immediately. After following up several times, the live chat kept saying the same documents are still being requested, and the withdrawal is still under review. And they say there is no maximum timeframe for the review...

I have been working so hard to get the refund for one month already, and they don't understand the importance of the issue.

Read the casino review

3 Responses

User icon
thepogg
April 20, 2022

Hi thepwner - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 15k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

User icon
thepwner
April 21, 2022

If the chances are low, it is ok, you don't need to contact them for me. I will try somewhere else.

User icon
thepogg
May 29, 2022

Hi thepwner,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

thepwner consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Vegas
  • Malta Gaming Authority
  • Digimedia Ltd

April 20, 2022

United States country flag