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RoyalBet - dragging there heals in to verify my account

Ruling

Declined - This player has already played down their balance. We cannot assist you if you contact us after you have played and lost your funds.

Read our RoyalBet Casino Review.

Player's Complaint

On the 12th may this year i deposited £10 on the royalbet.com casino

and i sent my i d documents in straight away to avoid payment issues. it said 24 to 48 hours to be verified.

i managed to win £1960 in that time but i wasent allowed to withdraw but they hadent verified me so the balance was just stuck there bearing in mind it was covid lockdown to. i went into live chat and asked if they can help me withdraw it so i dot spend it and they said u must wait till ur account is verified . anyway the time scale is up and the following day i contact live to see why my account hadent been verified . they said theyd send the team another email to get it sorted the next day still nothing . i was starting to get frustrated and angry by this time nothing was being done , i just wanted my winnings. it eventually got to the following day where i was that peed of and angry i was fuming it was making me ill trying to get live support to understand i just want my winnings . i then turned back to the casino and lost my winnings in pure anger and frustration. its been all this time and im still thinking about what winnings i could of had and it was all because of there actions. i feel sick inside and gutted still to this day it made me really ill thinking about it.

details on my game play are from the 13th may history on my account.

the casino has no idea how they have made me feel

i self excluded from them in pure hate for whatt they have done to me. i want compensation off them for making me go through that and making me feel bad in myself .

i hope you understand the reasoning behind my complaint . many thanks

Read the casino review

1 Responses

ThePOGG
October 12, 2020

Hi buzzgrant - welcome to ThePOGG.com!

Unfortunately if you have already chosen to play with and lost your funds there is nothing we can do to assist you.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

buzzgrant consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • RoyalBet
  • Skill on Net Ltd

October 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.