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Ruby Fortune - Closed account

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Ruby Fortune Casino Review.

Player's Complaint

I register and played for 2 hrs and won arround 1100 the game bug on me so I add to login again but I couldn’t wen I talk on the chat they told me my account was closed but I never did nothing wrong i don’t think its right to do that to peoples why they let me played for 2 hours if I’m banned seriously it’s bull I never did nothing I played those casino for years and that’s how they repay me by closing my account for no reasons if they thing I’m doing something wrong there crazy I play on my phone so tell me how I can’t be fraudulent by any meens with a cell phone I’m a good person with a small salary I’m just trying to have fun playing now I’m really not happy with that I want my winnings please

Read the casino review

13 Responses

User icon
thepogg
October 10, 2022

Hi Shabada - welcome to ThePOGG.com!

Please quote the full response that the operator gave regarding the closure of your account.

Thanks,

ThePOGG

User icon
Shabada
October 10, 2022

Faisant suite à votre requête, nous vous rappelons que votre profil avait été suspendu indéfiniment des jeux, sous la discretion de la direction, conformément aux regles et conditions générales du Casino, en ce qui concerne la fermeture des comptes. De ce fait, nous vous recommandons de ne plus ouvrir de nouveau compte, ni continuer à jouer.

User icon
Shabada
October 10, 2022

That what they told me in French

User icon
thepogg
October 11, 2022

Hi Shabada,

Please forward the full email conversation you had with the operator about this matter to [email protected].

Thanks,

ThePOGG

User icon
Shabada
October 12, 2022

They just told me that due to irregularity in my gaming they at to close my account and that the casino management had the right to banned or close any account anytime

User icon
Shabada
October 12, 2022

They just told me that due to irregularity in my gaming they at to close my account and that the casino management had the right to banned or close any account anytime

User icon
Shabada
October 12, 2022

And look they say that the Palace groupe banned me .So why they let me open account on spin casino on jackpot city and spin away they let me deposit and after I won they banned me seriously it’s really not right I never did nothing wrong

User icon
Shabada
October 12, 2022

And look they say that the Palace groupe banned me .So why they let me open account on spin casino on jackpot city and spin away they let me deposit and after I won they banned me seriously it’s really not right I never did nothing wrong

User icon
Shabada
October 16, 2022

What happenings with my problem I want my money I’d like some feedbacks or something from you guys

User icon
Shabada
October 16, 2022

What happenings with my problem I want my money I’d like some feedbacks or something from you guys

User icon
thepogg
October 16, 2022

Hi Shabada,

Please forward the email communications on to [email protected].

Thanks,

ThePOGG

User icon
thepogg
October 22, 2022

Hi Shabada,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 29, 2022

Hi Shabada,

If we haven't heard from you by Friday the 11th of November we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Shabada consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 9, 2022

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