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Found for the Player - Ruby Fortune failed to offer any response to this complaint despite our repeated efforts to communicate with them about it.

Read our Ruby Fortune Casino Review.

Player's Complaint

The Palace Group (Bayton LTD) has failed to return transactions from my account without my prior consent. The person who created and fraudulently used my visa card, was a minor who was only 10years of age. Prior to these transactions, [EDIT] aged 10years old, lived with me as I became his Guardian. Unknowing to me, [EDIT] has a history of theft and steeling at such a young age, and had previous problems with his upbringing. I was alerted by my bank with regard to unknown transactions, hence he was finally caught. As a result of of his capture, I made several calls to Police to have him prosecuted and removed from my care. Due to age, they were unable to lay any charges against a minor, however they advised in finding him a new home. [EDIT] is not welcomed to my property ever again. [EDIT]'s identification was requested by the Palace Group, along with Bank Statements and my identification, which they have in their possession. Despite [EDIT]'s age, it is unfortunate that his privacy has been exposed as a result of Palace Group requesting his identification. I have spent a lot of time in sourcing all required documents, and then to receive an email from them stating that they will not reimburse the transactions made from my bank account without my consent.

Could you please assists in the return of my funds in full?

I am not a gambler I have never been a gambler as my religion condones gambling. I am a very religious person and a leader of my religion.

I have never gambled money of any sort.

Please help

Read the casino review

2 Responses

Apr 11, 2017

Hi Charles - welcome to ThePOGG.com!

My first comment is that if the transactions were made without authorisation you should be speaking to your banking provider with a mind to charging back the transactions.

Beyond that the likelihood that we can do anything to help you is very limited. This situation has clearly escalated to the point that there is ongoing police involvement. This is a group that are routinely non-responsive to our efforts to discuss complaints and given the serious nature of this complaint they are even less likely to be willing to talk about the situation. Nevertheless we will make efforts to contact them, I just need you to understand the likelihood of success before we begin this process.



May 26, 2017

Hi Charles,

Unfortunately after repeated efforts to contact Ruby Fortune we've received no response from them what-so-ever. At this point we have no reasonable expectation of this changing. As such there's little else we can do to assist you.

If this issue is still unresolved and you are still wishing to pursue it you should contact the Malta Gaming Authority using this form - http://www.mga.org.mt/support/online-gaming-support/.

Sorry we couldn't be of further help,


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