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Ruby Slots - Avoiding payout

Ruling

Resolved - Both the submitting complainant and Ruby Slots Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Ruby Slots Casino Review.

Player's Complaint

Ruby slots avoiding payout even though my account and documents have been verified and ive made a deposit via bitcoin and requested my withdrawal via bitcoin.

Get the same response everytime

[EDIT]: Upon review of your account yes, it is already been verified and you request your withdrawal since last 3/4/2021 2:41:43 PM .

(12:42:07)

[EDIT]: We sincerely apologize for the delay.

(12:43:32)

[EDIT]: I also can see here that this is already been forwarded to the Relevant Team for an approval. As of now we actually don't have an update yet.

Read the casino review

4 Responses

ThePOGG
April 7, 2021

Hi halfies666 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
April 11, 2021

Hi halfies666,

The operator informs us that this transaction has been processed. We would appreciate it if you would confirm when you receive your funds.

Thanks,

ThePOGG

halfies666
April 12, 2021

the payment was made shortly after informing them of this complaint. Thank you

ThePOGG
April 18, 2021

Hi halfies666,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

halfies666 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ruby Slots

April 7, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.