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Ruby Slots – Delayed Payment

Ruling

Resolved - Ruby Slots casino inform us that this player has been paid and the player is non-responsive. We assume that they've received their funds.

Read our Ruby Slots Casino Review.

Player's Complaint

I have concerns about my RubySlots account. I had two withdrawals in the amount of $1175 approved April 10, 2017. I received one payout for $1175 minus a $40 fee in June. I have not received the second payout as of today, Aug. 25. I have made numerous inquires to no avail. I am very concerned about receiving the remaining $1175 of my winning. Can you please help me get my winnings.

Read the casino review

3 Responses

ThePOGG
Aug 28, 2017

Hi fpeace - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group of casinos that are entirely unregulated, well known for take huge amounts of time to pay players and who are currently unresponsive to player complaints submitted to this service.

We have had some success getting complaints resolved in the past, but for several months now their rep has been entirely unresponsive to our efforts to discuss a large number of complaints.

Nevertheless I will make efforts to contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Sep 18, 2017

Hi fpeace,

I have finally managed to reach the rep for this group and they inform me that you've already resolved this issue.

Can you confirm this?

Thanks,

ThePOGG

ThePOGG
Sep 25, 2017

Hi fpeace,

If we've not received a response from you by Friday the 6th of October I'll assume the above to be correct and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.