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Ruby Slots – Delayed Payment


Found for the Player - Despite repeated communications regarding this and other complaints, the Ruby Slots group has failed to cooperate with the management of this issue.

Read our Palace of Chance Casino Review.

Player's Complaint

I requested a withdrawal on 10/21/2016. A week later the withdrawal request was denied and a note was made on that the check for the amount had been approved. There is no clarification from the casino if or when a payment will be sent. I only keep being told that the minimum the minimum time to send a check 10-15 days, not counting the processing time.

Read the casino review

2 Responses

Nov 01, 2016

Hi again RunAround,

As with your complaint against Grand Fortune, we need your username and email address at Ruby Slots before we can help you and would advise that these payment processing times are fairly average for US facing operators.



Jan 06, 2017

Hi RunAround,

Unfortunately despite several promising communications our efforts to resolve issues with this group have ground to a halt. I no longer have any expectation of being able to move this issue forward.

As this group are unlicensed we can't direct you to any regulator to submit a complaint.

I'm sorry we couldn't be of more help and apologise for the length of time it's taken to reach this point, but wanted to ensure that all possibilities were explored before closing this complaint.


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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


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