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Ruby Slots – Win700 and I can’t have it


Found for the Player - As has become standard for this group of operators, we have received no response what-so-ever from Ruby Slots Casino.

Read our Ruby Slots Casino Review

Player's Complaint

I applied the bonus ELCINO and I had to receive 25 free spin which I play and win can, later I reached the limit it imposed on me to withdraw my earnings and the surplus was automatically withdrawn.

I changed games and I came back and I won 700 American (913,50) Canadian and I had to deposit $ 30 Canadian because it told me that I could not withdraw if I did not deposit and My bank charged me $ 43.50 Canadian and in their account this would deposit 30 us and I asked to withdraw it and I was refused because my apple tablet was saying that I had to deposit before I could withdraw my money. bonus and I received it as an e-mail because I complained to them because I thought it was unfair to have lost my evening to play and I could not withdraw anything other than my offer to pay me back in my I counted the $ 30 I gave them initially that I asked them to refund me on my credit card and they did not do it to me. to repeat on my count what I did not want. I really but really hurt and I'm not perfectly bilingual so I'm currently translating the text on a translation site to facilitate the exchange between us.

so I send you the email as it was answered

[EDIT] (Your Casino Support)

Apr 22, 16:09 EDT

Dear [EDIT],

Thank you for contacting Ruby Slots Casino.

Your withdrawal was approved, because you had mixed funds.

The great majority of our bonuses are meant to be played independently.Mixing fund is a situation created when a deposit is made while having a balance of more than USD 5 already in your account. max cash out requirements. Unfortunately, this situation invalidates any winnings received from those funds.

With the compliment




Apr 22, 12:07 EDT

I want to make a complaint, I do not want to have my win because I have a deposit, I want my, money.

User name [EDIT]

E-mail. [EDIT]

Read the casino review

3 Responses

Apr 23, 2019

Hi stphaniee11 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that is both negatively listed with this service and routinely non-responsive to complaints posted here. While I will try to discuss this issue with the operator for you, the chances of a successful mediation are low.



Apr 23, 2019

Thank you for your help and I send other proof for the money that I win.

May 21, 2019

Hi stephaniee11,

Unfortunately after repeated efforts to contact the operator regarding this issue we've received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help!


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stephaniee11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ruby Slots

April 23, 2019