Ruby Slots – Win700 and I can’t have it
Found for the Player - As has become standard for this group of operators, we have received no response what-so-ever from Ruby Slots Casino.
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I applied the bonus ELCINO and I had to receive 25 free spin which I play and win can, later I reached the limit it imposed on me to withdraw my earnings and the surplus was automatically withdrawn.
I changed games and I came back and I won 700 American (913,50) Canadian and I had to deposit $ 30 Canadian because it told me that I could not withdraw if I did not deposit and My bank charged me $ 43.50 Canadian and in their account this would deposit 30 us and I asked to withdraw it and I was refused because my apple tablet was saying that I had to deposit before I could withdraw my money. bonus and I received it as an e-mail because I complained to them because I thought it was unfair to have lost my evening to play and I could not withdraw anything other than my offer to pay me back in my I counted the $ 30 I gave them initially that I asked them to refund me on my credit card and they did not do it to me. to repeat on my count what I did not want. I really but really hurt and I'm not perfectly bilingual so I'm currently translating the text on a translation site to facilitate the exchange between us.
so I send you the email as it was answered
[EDIT] (Your Casino Support)
Apr 22, 16:09 EDT
Thank you for contacting Ruby Slots Casino.
Your withdrawal was approved, because you had mixed funds.
The great majority of our bonuses are meant to be played independently.Mixing fund is a situation created when a deposit is made while having a balance of more than USD 5 already in your account. max cash out requirements. Unfortunately, this situation invalidates any winnings received from those funds.
With the compliment
Apr 22, 12:07 EDT
I want to make a complaint, I do not want to have my win because I have a deposit, I want my, money.
User name [EDIT]
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