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Ruby Slots - Win700 and I can’t have it


Found for the Player - As has become standard for this group of operators, we have received no response what-so-ever from Ruby Slots Casino.

Read our Ruby Slots Casino Review

Player's Complaint

I applied the bonus ELCINO and I had to receive 25 free spin which I play and win can, later I reached the limit it imposed on me to withdraw my earnings and the surplus was automatically withdrawn.

I changed games and I came back and I won 700 American (913,50) Canadian and I had to deposit $ 30 Canadian because it told me that I could not withdraw if I did not deposit and My bank charged me $ 43.50 Canadian and in their account this would deposit 30 us and I asked to withdraw it and I was refused because my apple tablet was saying that I had to deposit before I could withdraw my money. bonus and I received it as an e-mail because I complained to them because I thought it was unfair to have lost my evening to play and I could not withdraw anything other than my offer to pay me back in my I counted the $ 30 I gave them initially that I asked them to refund me on my credit card and they did not do it to me. to repeat on my count what I did not want. I really but really hurt and I'm not perfectly bilingual so I'm currently translating the text on a translation site to facilitate the exchange between us.

so I send you the email as it was answered

[EDIT] (Your Casino Support)

Apr 22, 16:09 EDT

Dear [EDIT],

Thank you for contacting Ruby Slots Casino.

Your withdrawal was approved, because you had mixed funds.

The great majority of our bonuses are meant to be played independently.Mixing fund is a situation created when a deposit is made while having a balance of more than USD 5 already in your account. max cash out requirements. Unfortunately, this situation invalidates any winnings received from those funds.

With the compliment




Apr 22, 12:07 EDT

I want to make a complaint, I do not want to have my win because I have a deposit, I want my, money.

User name [EDIT]

E-mail. [EDIT]

Read the casino review

3 Responses

User icon
April 23, 2019

Hi stphaniee11 - welcome to!

Unfortunately you've chosen to play with a group that is both negatively listed with this service and routinely non-responsive to complaints posted here. While I will try to discuss this issue with the operator for you, the chances of a successful mediation are low.



User icon
April 23, 2019

Thank you for your help and I send other proof for the money that I win.

User icon
May 21, 2019

Hi stephaniee11,

Unfortunately after repeated efforts to contact the operator regarding this issue we've received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help!


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stephaniee11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ruby Slots

April 23, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.