Rufus – €3000 Winnings voided
Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with this group previously they will not change their position.
Read our Rufus Casino Review.
I deposited €200, 2 x €50 and a final €100.
I played at the casino averaging around €3 stake and took advantage of the Hyper Bonus feature on some of the games. Where you can buy a bonus. Bonus' cost anything from €40 to €400.
The terms and conditions state you must not stake anything equal to or above 30% of your last deposit
After playing and having a good winning streak, I withdrew €3,000.
After submitting documents, I have received the following email.
As part of our regular withdrawal review process, we have seen that the terms and conditions of the casino were not met.
Our Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the deposit.
We have therefore cancelled your withdrawal request and removed the winnings.
Should you have any questions please contact our customer support via live chat on our site.
<>Now surely although buying a bonus costs more than 30% of my €100 deposit, the game is played at the chosen stake, €3.
I have emailed them as it seems outrageous that they void ALL winnings on this basis. This makes using the Hyper Bonus on a reasonable stake impossible unless you start with a deposit of around €500. There was no bonus in play, all bets were placed with real money. I have asked them to reconsider this as the stake itself was only 3% of my deposit. However it would be great if you could get intouch with the casino, or if you have had similar issues with this group you may be able to advise.
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