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Samosa Casino - Withdrawal rejected

Ruling

Declined - This player has withdrawn their consent for us to act on their behalf. As such we have discontinued our involvement in this issue.

Read our Samosa Casino Review.

Player's Complaint

Casino allowed me to deposit €320 using visa debit card. Account was verified. Decided to withdraw €150 - casino tells me I must use an international bank transfer but the minimum allowed is €200. This cant be right ? I have used other casinos on the NI platform and never had problems withdrawing. The live chat person even suggested that I play more and make enough to get to the €200 minimum withdrawal. This is not right. Can you help?

Read the casino review

3 Responses

User icon
thepogg
December 23, 2021

Hi cailindeas - welcome back!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
cailindeas
December 23, 2021

Please cancel my complaint - I spent my winnings and closed the account

User icon
thepogg
December 26, 2021

Hi cailindeas,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

cailindeas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Samosa
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 23, 2021

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