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Samosa - Missing deposit

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Samosa Casino Review.

Player's Complaint

The name of the casino is samosacasino.com. I filed a complaint with MGA and they told me to come to you first.

Oct 10th I made a $100 deposit and it never showed up. I have went to live chat every day and get told the same thing "we will look into it" We are almost on day 4. I have provided them with the transaction. I have spoken to the ewallet company and they told me the money was accepted by the casino 3 days ago and there is no reason the casino cant trace it themselves.

If they kept up contact with me at all I would probably wait but now I see other complaints about them from other players and the casino telling them to wait a couple of weeks and then get back to them. Which I dont think is the proper way to deal with this.

First they told me to come back in a few hours and they would credit it. Which I did but they didnt. They told me to come back in 12 hours and they would credit it. They didnt. They told me to come back in 24 hours and they would credit it. They didnt.

I feel like its probably a good idea to bring in some outside help. I feel like it's probably some glitch and dont think the casino is a scammer but I also dont think they care enough because they still allow the same deposit method up and new players continue to complain their money is missing

I can provide a screenshot of the transaction.

Thanks!

Read the casino review

5 Responses

ThePOGG
October 14, 2020

Hi lockinlove - welcome back!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
October 30, 2020

Hi lockinlove,

Are you still experiencing issues?

Thanks,

ThePOGG

lockinlove
October 31, 2020

Yes, You wanted me to wait a little longer than I was comfortable with so I had another website help me get paid.

Thanks for following up!

lockinlove
October 31, 2020

I mean to say yes its been sorted now thank you

ThePOGG
November 4, 2020

Hi lockinlove,

Thanks for letting us know - it is appreciated.

ThePOGG

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Agreement

lockinlove consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • S
  • Gibraltar Gambling Commission
  • ElectraWorks Limited

October 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.