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Samosa - Verification

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Samosa Casino Review.

Player's Complaint

I sent a receipt from 2 different transfers I made to the casino. Both are receipts from my banks mobile app, showing very clearly sender, receiver (both bank accounts) amount, day refrence number, everything. The IDIOT AMATEUR at the casino declined them and requests a bank statement, which shows a ?CARD? with a certain number being used (i do not have a card for that account, and the stupid idiot is talking about my account number, not a card number!!)

Read the casino review

5 Responses

User icon
ThePOGG
April 7, 2021

Hi ssamijs - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ssamijs
April 8, 2021

They verified my account. Now i am trying to withdraw again, but they cancel it without explaining why!?? They required last time a document from siru mobile, which shows my phone number and name, BUT in Siru Mobile, there is NO such page where i can see this information!! The only page i can see is my transaction history and this I sent to Samosa Casino! I have also completely verified my account but they keep harassing me and refuse to let me withdraw!!!!!

User icon
thepogg
May 9, 2021

Hi ssamijs,

The operator needs you to provide a bank statement for your bank account ending 1856.

Once you have done this, let us know.

Thanks,

ThePOGG

User icon
thepogg
May 15, 2021

Hi ssamijs,

Have you provided the requested statement?

Thanks,

ThePOGG

User icon
thepogg
May 22, 2021

Hi ssamijs,

If we haven't heard from you by Friday the 4th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

ssamijs consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Samosa
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 7, 2021

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