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Shadow Bet – Refund

Ruling

Found for the Casino - ShadowBet Casino are a private business and entitled to decline any player's business for any non-discriminatory reason.

Read our Shadow Bet Casino Review.

Player's Complaint

Hi I have a complaint on this casino shadow bet as been unfair on the consumer as I have been playing this site for some time now an up to level 24 resently I have made a withdrawal drawl an what a drama just to get get that .but after this withdrawal we'll in fact at the time of the withdrawal they have closed my account.they do not have a valid reason for doing this all they have is what they think I am capable of or think I can or can't do .now it has taken a lot of money to get up to this level an now this casino has taken money from me which is what happens when gambling but what does not happen is when the consumer makes a withdrawal they get told you can't play here no more cause if there was a issue you would not have let me play for this long an put all my money into a casino that was going to treat me like that .so I am asking that I have a full refund of any deposit I have have made because that would be the responsibile thing to do if I was to be closed out of some scam well that is actually what it was

Read the casino review

1 Response

ThePOGG
Nov 21, 2019

Hi rhylee88 - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Unfortunately there is nothing we can do to assist you in this matter. ShadowBet are a private business and entirely entitled to decline the custom of any player they choose on any grounds that are non-discriminatory. They are in no way obligated to honour ongoing promotions.

Given that your withdrawal has been honoured there is no grounds to contest that previous play should be considered void. Had you won during this play there is not reason to believe you would not have been paid.

Sorry we cannot be of further help.

ThePOGG

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Agreement

rhylee88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • ShadowBet
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

November 21, 2019