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Silver Oak - non-payment

Ruling

Resolved - This player has become non-responsive to our requests for an update. As such we assume they have received their funds as Silver Oak Casino claims.

Read our Silver Oak Casino Review.

Player's Complaint

Hit jackpot on three real flaming 7s on 9/9 my withdraw has been approved however I have not received my winnings

Read the casino review

4 Responses

ThePOGG
October 7, 2019

Hi kings - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group who are both negatively listed with this service and who are inconsistent in their response to player complaints submitted to us. While we will try to contact the operator on you behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
October 21, 2019

Hi kings,

Silver Oak Casino inform us that you should have already received your payment. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
October 29, 2019

Hi kings,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
November 5, 2019

Hi kings,

If we haven't heard from you by Friday the 15th of November I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

Kings consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Silver Oak

October 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.