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Silver Sands - Self exclusion ignored

Ruling

Declined - This complaint has been Declined due to rude and verbally abusive communications being directed towards this service and its employees.

Read our Silver Sands Casino Review.

Player's Complaint

I was allowed to open and deposit huge amounts at their sister casino I.e. jackpot cash.I have been self excluded from silversands and used the same name, card, birthdate etc when registering at jackpot cash casino.As JC is the the sister casino...I should have been excluded there as well.I would like my deposits to be refunded as this is in contravention to responsible gambling laws.Username at SSC is [EDIT] and at jackpot cash it's [EDIT].

Read the casino review

3 Responses

ThePOGG
October 30, 2017

Hi Umeshd - welcome back!

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

Umeshd
October 31, 2017

Hi

The same name, bank acc etc was used and I am really disheartened that they allowed me to do this as I am self excluded from silversands and should have been excluded from hackoit cash as well as it is a sister casino.

Regards

ThePOGG
November 9, 2017

This complaint has been dropped as the player has chosen to send through rude and verbally abusive emails.

Our service and staff are not here to either take abuse or deal with players who behave in such a fashion.

ThePOGG

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Agreement

Umeshd consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 30, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.