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Silveredge – can’t cash out my winning

Ruling

Found for the Player - Despite our repeated efforts to contact Silveredge Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Silveredge Casino Review.

Player's Complaint

i was called by silveredge casino say i had funds in my account that need play so i went and play .then i ask them how i go about cashing out and the told me my [EDIT] that i could not cash out any of my winnings .because they said i used a chip but if the funds was in my account .how did i use a chip.with out taking it .i told [EDIT] that i did not but he tell me i cant get my money with out making a deposit again and i would have to play all the 3084.95 down to 5 dollars before i can make a deposit again.i have not been playing in the casino sent march but they say i have .but my wife and me have been playing in another casino so we no it was not use that was playing. can you help me with this .

Read the casino review

2 Responses

ThePOGG
Oct 19, 2020

Hi garner59 - welcome to ThePOGG.com!

It sounds like you were awarded a no deposit bonus explaining both the unknown funds in your account and the restrictions associated with those funds.

I'll contact the operator and see what we can find out for you.

ThePOGG

ThePOGG
Nov 13, 2020

Hi garner59,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

garner59 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Silveredge Casino
  • Curacao eGaming
  • Total Software Solutions SLR

October 16, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.