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Silveredge - can't cash out my winning

Ruling

Found for the Player - Despite our repeated efforts to contact Silveredge Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Silveredge Casino Review.

Player's Complaint

i was called by silveredge casino say i had funds in my account that need play so i went and play .then i ask them how i go about cashing out and the told me my [EDIT] that i could not cash out any of my winnings .because they said i used a chip but if the funds was in my account .how did i use a chip.with out taking it .i told [EDIT] that i did not but he tell me i cant get my money with out making a deposit again and i would have to play all the 3084.95 down to 5 dollars before i can make a deposit again.i have not been playing in the casino sent march but they say i have .but my wife and me have been playing in another casino so we no it was not use that was playing. can you help me with this .

Read the casino review

2 Responses

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ThePOGG
October 19, 2020

Hi garner59 - welcome to ThePOGG.com!

It sounds like you were awarded a no deposit bonus explaining both the unknown funds in your account and the restrictions associated with those funds.

I'll contact the operator and see what we can find out for you.

ThePOGG

User icon
ThePOGG
November 13, 2020

Hi garner59,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

garner59 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Silveredge Casino
  • Curacao eGaming
  • Total Software Solutions SLR

October 16, 2020

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