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Sin City - Failure to release winnings

Ruling

Resolved - After a short delay, Sin City casino have paid this player in full. They have been more responsive to this complaint than previous complaints.

Read our Sin City Casino Review.

Player's Complaint

On 24th June I requested a withdrawal for £600 and on 25th June a withdrawal request for £400. Both are listed in my account as 'waiting' I have sent in excess of 20 emails but have not received a reply please can you help me get my money! Regards [EDIT]

Read the casino review

3 Responses

ThePOGG
July 1, 2015

Hi Debbie4763 - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me with your username and email address at Sin City casino.

I would also state in advance that Sin City have previously been non-responsive to complaints.

Thanks,

ThePOGG

ThePOGG
July 9, 2015

Hi Debbie4763,

I have received information that your payment should have been sent today. If you could keep an eye on your account and let me know when you've received your funds I'd appreciate it.

Thanks,

ThePOGG

ThePOGG
July 10, 2015

Debbie4763 has confirmed that they've received their full balance. We're closing this complaint as 'Resolved'.

ThePOGG

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Agreement

Debbie4763 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 30, 2015

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.