Found for the Casino - The player's claim related to the comp points that they'd earned being worth more than they've received if they'd been upgraded to the top level of the VIP program. As the VIP program requires a manual review prior to players being moved up (as is apparent be the delayed rather than automatic upgrade), the player's account was restricted prior to the upgrade being made. That being the case the upgrade never actually happened and the casino are within their rights to pay out at the lower comp point value.
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I had an account with SkyCasino, and played over £20million worth of bets, and lost about £70K in the process. This was for their Christmas promotion. One of the reps confirmed via email and advised I would get all the free gifts they had on offer, as they were cumulative, which was clearly on the site initially, however towards the end of the promotion, they changed the terms without notifying the players, and then didn't want to pay ALL the gifts out, only the top in the tier I was in. After a discussion, they agreed they had made a mistake, as I had proof in the email, but they decided to close my account.
My account was closed, even though I had not done anything wrong, but since it was an error in the casino department, I was penalized. They said things like "spirit of promotion", (and they still use those terms, which is an unfair term in the casino industry, in their current terms and conditions), and business decision.
When my account was closed, I had £25,000 worth of player points in the casino, which only £20,000 was paid out, and am still owed another £5K, which I cant seem to get anyone to assist me with. Since I played over £20 mil, they should have upgraded my Player status, however they constantly stalled, until they decided to close my account. I had over 2million com points, which convert at the top players club to £25K, however they only paid out £20K.
I would appreciate it if you can assist, as I feel really badly done and penalised for something which was an error on their side
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Sky Casino - Player Points not paid
Posted by theplayer
March 23, 2015
theplayer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 23, 2015