Sky – Unpaid winnings on roulette
Resolved - While SkyVegas were non-responsive to us, they have paid the player the win that their software should have paid in the first place.
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I was playing live roulette on skycasino. I placed a bet,and the correctly picked the winning number. The amount of £7641.00 should have been credited to my balance but it was not. I contacted skycasino, and was called by a technician saying that he has checked the spin in question, and had confirmed that the value of the spin had been taken from my account and that I had correctly pick the winning number and that the winnings was not placed on to my balance. An email screen shot was sent to me of this. The technician has said that the game is still open on the server. I have contacted skycasino on multiple occasions, each time saying that they are still waiting for playtech to get back to them. They are not obliged to give a time frame to when this is to be secause of the sorted out. It has been three weeks now. From what I understand and know, skycasino have taken the money out of my account for the spin of the roulette wheel, I have correctly guessed the right number, no winnings have gone on to my balance. I have a screenshot of the spin and amount that left my balance and no winnings placed on to my balance. I also have the email sent to me by the technician saying this.
Why am i having to wait so long for this money to be returned to me?
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