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Sky Vegas - withdrawals

Ruling

Found for the Player - Sky Vegas has informed us that they will not cooperate with this service to manage player complaints.

Read our Sky Vegas Casino Review.

Player's Complaint

I have made a few wins and withdrawals from this site they owe me in total £100 ( these withdrawals are in £10s and £15s totaling £100) i have still not received the payments into my bank.... i have spoke to sky Vegas and they have told me that they have paid me and if i have still not received my money i need to speak to the bank.... i have phoned my bank and they are telling me they have never received these payments and cant do anything further for me... i have been back and forth to sky Vegas and they have told me there is nothing they can do.... so its me that has lost out. they have provided me with TIN numbers of the transactions which i have still not received.

I have tried to contact sky Vegas for help but there is only online chat available and as soon as type out my problem they keep ending the chat.

there are x6 tin numbers for the withdrawals but sky Vegas have only sent 4 of them which are

[EDIT]

Could someone please help all i want is the money in which i have won

Read the casino review

2 Responses

User icon
thepogg
October 20, 2021

Hi leelee - welcome back!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you’ve chosen to play with an operator who historically has refused to cooperate with this service. While we will try to contact the operator on your behalf, it is a near certainty that they will refuse to discuss this complaint.

Thanks,

ThePOGG

User icon
thepogg
November 14, 2021

Hi leelee,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, IBAS.

Sorry we could not be of further help.

ThePOGG

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Agreement

leelee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Sky Vegas
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Bonne Terre Limited

October 20, 2021

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.