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Skycrown Casino - keeps cancelling my withdrawal when I already sent all my necessary docs info pdf files etc to verify my account don’t know what’s going on with this casino never had this problem with any other online casino

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Player's Complaint

(You guys don’t have SKYCROWN casino listed hope you guys can add this casino in)

This situation with SKYCROWN casino is a huge headache they wanted proof of my last deposit from my bank account in the month of October. So I sent over 10 documents including a pdf file of the month of October with every single transaction I made. you can see the account number name address everything very clearly. I have no clue what’s going on with their verification process. I was dealing with another casino at the same time for verification sent the same info and was verified within hours. With skycrown casino there’s something fishy going on it doesn’t make sense. All my doc are pending not being checked only two were checked and approved my pdf file is still pending it’s been days very frustrating dealing with this casino it been weeks When this situation is over I definitely won’t be playing here again. They really don’t treat their customers well

I’ll send any doc or screenshot you guys need let me know

Thank you very much

Read the casino review

3 Responses

User icon
thepogg
November 5, 2023

Hi mtljesse - welcome back.

What are the operator currently waiting on you providing?

Thanks,

ThePOGG

User icon
mtljesse
November 5, 2023

Nothing they wanted proof for a deposit in October I sent them my full month of October in a pdf file days ago and everything still pending like they’re not even looking at what I sent. I don’t understand what’s going on with them

I sent all they asked for and more

Thank you

User icon
thepogg
November 12, 2023

Hi mtljesse,

Thanks for your email letting us know this matter has been resolved.

ThePOGG

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mtljesse consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

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November 4, 2023

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