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SkyVegas - verification issue

Ruling

Found for the Casino - This player has become entirely unresponsive and failed to provide the required permissions to discuss their account. As such we have no alternative but to rule the case in favour of Sky Vegas.

Read our SkyVegas Casino Review.

Player's Complaint

Signed up too Sky Vegas, took initial bonus of £10, played all the play through requirements, won £400, used PayPal to deposit and withdraw funds had to deposit £5 to add PayPal. On 5th April 2017 I withdraw £405 via PayPal. My account was suspended and Sky Vegas asked for ID documents, this was emailed on 6th April 2017 3 times consisting of copy of UU Full(photo) Driving Licence, Utility bill, and sceenshot of my PayPal account showing my details. My account remains suspended I have followed Sky Vegas complaints procedure and my winnings have still not been released and my account remains suspended. Sky Vegas acknowledges they received all my documents.

Read the casino review

5 Responses

User icon
ThePOGG
April 21, 2017

Hi dbrocken - welcome to ThePOGG.com!

I'll contact Sky Vegas and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 26, 2017

Hi dbroken,

I've managed to establish a line of communication with Sky Vegas about your issue. Before we can go any further Sky Vegas require that you provide them direct written permission to discuss your account details to ensure compliance with the Data Protection Act. As such I've compiled a document that you need to complete and post to the address in the document. This has been emailed to you.

When you post this document, I need you to post it recorded delivery (signed for) and provide us with the tracking number once you have so that we can confirm when Sky Vegas receives the relevant permission.

Thanks,

ThePOGG

User icon
ThePOGG
June 2, 2017

Hi dbroken,

Have you submitted the requested permission?

Thanks,

ThePOGG

User icon
ThePOGG
June 9, 2017

Hi dbroken,

We cannot move your case forward until you provide the permission letter.

Thanks,

ThePOGG

User icon
ThePOGG
June 19, 2017

Hi dbroken,

If we have not heard from you by Friday the 30th of June I'll assume you no longer want our assistance with this issue and close your complaint.

Thanks,

ThePOGG

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Agreement

dbrocken consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 21, 2017

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