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Slot Hunter - 3rd party payment

Ruling

Found for the Casino - This player has deposited using a payment method that belongs to a third party. This is prohibited in the terms of use.

Read our Turbico Casino Review.

Player's Complaint

my name is [EDIT] on 13.08.2022 I gambled in slot hunter casino, I won 699 euros and tried to withdraw them, they refused to give the money, they deleted my account because I used my wife's card for payment, I sent all the proofs of our identity proofs if we are married and live at the same address, they still refuse to withdraw our money

Read the casino review

6 Responses

User icon
thepogg
September 1, 2022

Hi tomo86 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

To put this matter into some context:

- You have made what would be considered a very large deposit.

- You are submitting a request for a very large withdrawal.

- You have submitted documents during the verification process that are non-standard in nature and appear to have had sections hand written, raising questions about their authenticity.

- You are resident in a jurisdiction that is currently subject to significant international sanctions.

Sadly there is nothing we can do to assist you in this matter. Even where you are married, you are not the legal owner of payment methods in your partner's name.

Slot Hunter casino has clear terms prohibiting making deposits to your account from any 3rd party payment method. Where you have done so the operator are within their rights to consider all play with those deposits void and refund the deposits.

Sorry we could not be of further assistance.

ThePOGG

User icon
tomo86
September 2, 2022

good day, nothing is written by hand, all the documents are valid, which you can also verify, and why didn't they immediately block the bank account when my wife and I banked money from her card

User icon
tomo86
September 2, 2022

we can send you all the documents for you to check if they are in order because it is not true that the documents are not in order

User icon
thepogg
September 3, 2022

Hi tomo86,

The documents are irrelevant at this stage. If you have deposited via someone else's payment method, you have breached terms and the operator are within their rights to consider the play void.

As to blocking - the payment details are not something that is verified automatically and a breach of this nature would require manual inspection, which happens prior to withdrawal.

I understand that you are disappointed, but all we can advise is that you ensure in future that any payment method you use to deposit to any gambling operator is in the same name as registered on the account.

ThePOGG

User icon
tomo86
September 6, 2022

Yes, I understand what you are saying, but if the documents are unimportant, why did they ask me to send personal information from myself and my wife from Iban Bic?our personal documents so that the numbers can be seen clearly, they got them all in 7 days, I sent the documents to say that the winnings were confiscated, and they also asked for the woman's documents, why did the casino accept the woman's payment and allow it to be paid from her account, I think we were cheated in this casino very strange what will happen to my documents if they don't pay me the winnings from my wife

User icon
thepogg
September 7, 2022

Hi tomo86,

There are a variety of reasons that the operator may have requested the provision of these documents, from ensuring that the operator has sufficient evidence to rebut any chargeback requests to making determinations regarding whether to allow continued access to their services. As already stated, this has no bearing on whether or not you are entitled to be paid your the winnings from this violating deposit.

Sorry we cannot be of further assistance.

ThePOGG

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Agreement

tomo86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 31, 2022

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