Slot Hunter - Account Verification and Payout
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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I have the following problem. I have deposited a lot so far, around 35,000.00. Depositing via Klarna (instant transfer) was never a problem either.
About 3 months ago I made a profit of 4000.00. I wanted to cash this out.
The casino wanted my bank details, my transfers, my ID, etc., no problem. Maybe the problem was that I'm self-employed and couldn't upload a payslip. However, a payment was rejected. I spoke to the support and they said I should provide proof that the deposit came from this account (bank: Penta or Solarisbank). I didn't know exactly what he meant. I chatted with a German supporter and we went through the things that were needed step by step. After all this was done, I asked the support if I was verified and could withdraw. He said "yes", it's all right. I requested a withdrawal and it was declined. I was totally frustrated and had to gamble away the entire profit out of frustration because a payout wasn't possible.
About 6 weeks later I made a profit of about 4000,-. I requested a withdrawal and it was rejected. I should also upload this and that documents, including all my accounts, my bank statements from the last 6 months, my ID, my proof of self-employment, etc.
And you wanted a pay slip, too. But, like last time, I wrote that I am self-employed and do not receive a salary. So they wanted to know where I got my money from. So I sent proof of my company, my shops, my register proof. After three days back and forth I asked in the chat about my verification. Support said "good". He submits the paperwork and the finance team sends me a reply. But that was not the case. I received no reply, a payout was not possible. Out of frustration I gambled everything away again and I considered filing a complaint.
Yesterday I made a profit of 2500,-. I haven't lost this one yet. I request a payout. This was rejected. Support said he needed copies of my bank cards with IBAN. I sent this to him. My withdrawal was rejected again. The support said I should send my salary statement. And so it goes on and on and on. Again I wrote to the support that I do not receive a salary because I am an entrepreneur. In the meantime, the casino has received all my documents several times. I've given you everything I have and I'm just not getting any payout. However, if the casino accepts my deposits and I can never withdraw anything, then it is a scam. Please help
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Hi Malebo - welcome back!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Firstly, you need to desist from any further play. We may be able to assist you resolve this issue, but the moment you decide to gamble the funds and lose, there is nothing that this service can do to undo this action.
What specifically are the operator waiting on you providing?