Slot Hunter - Account Verification and Payout

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Hello,

I have the following problem. I have deposited a lot so far, around 35,000.00. Depositing via Klarna (instant transfer) was never a problem either.

About 3 months ago I made a profit of 4000.00. I wanted to cash this out.

The casino wanted my bank details, my transfers, my ID, etc., no problem. Maybe the problem was that I'm self-employed and couldn't upload a payslip. However, a payment was rejected. I spoke to the support and they said I should provide proof that the deposit came from this account (bank: Penta or Solarisbank). I didn't know exactly what he meant. I chatted with a German supporter and we went through the things that were needed step by step. After all this was done, I asked the support if I was verified and could withdraw. He said "yes", it's all right. I requested a withdrawal and it was declined. I was totally frustrated and had to gamble away the entire profit out of frustration because a payout wasn't possible.

About 6 weeks later I made a profit of about 4000,-. I requested a withdrawal and it was rejected. I should also upload this and that documents, including all my accounts, my bank statements from the last 6 months, my ID, my proof of self-employment, etc.

And you wanted a pay slip, too. But, like last time, I wrote that I am self-employed and do not receive a salary. So they wanted to know where I got my money from. So I sent proof of my company, my shops, my register proof. After three days back and forth I asked in the chat about my verification. Support said "good". He submits the paperwork and the finance team sends me a reply. But that was not the case. I received no reply, a payout was not possible. Out of frustration I gambled everything away again and I considered filing a complaint.

Yesterday I made a profit of 2500,-. I haven't lost this one yet. I request a payout. This was rejected. Support said he needed copies of my bank cards with IBAN. I sent this to him. My withdrawal was rejected again. The support said I should send my salary statement. And so it goes on and on and on. Again I wrote to the support that I do not receive a salary because I am an entrepreneur. In the meantime, the casino has received all my documents several times. I've given you everything I have and I'm just not getting any payout. However, if the casino accepts my deposits and I can never withdraw anything, then it is a scam. Please help

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