Slot Hunter - block account

Hi pukons - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what did the operator tell you when they closed your account?

Thanks,

ThePOGG

Specifically what did the operator tell you when they closed your account?

They said they couldn't give a reason. The account was closed by the slothunter administration. The mail also did not send anything.

Hi pukons,

Please copy and paste the email you received here.

Thanks,

ThePOGG

I have not received the email I spoke in chat. The reasons for blocking were not sent to the email address.

I barely speak English. If you asked about my email address here it is [EDIT]

Hi pukons,

I'm not asking for your email address. I want you to copy and paste the content of the last email you received.

Thanks,

ThePOGG

I told you , I didn't get any email notifications. In the chat, I was told that they have the right not to say the reason for blocking.

If the casino refuses to provide you with information why they did not pay me the funds I should contact maltu directly? You don't solve such questions?

Hi pukons,

We've not contacted the operator as the preliminary discussion has not yet concluded.

Do you have a copy of the Live Chat?

Thanks,

ThePOGG

Today I went to the chat again. Here is the dialogue. Slothunter 07:17 Please, describe your request shortly and clearly while I'm transferring the chat to a support agent. Please, wait a bit. You have been transferred to: Edward. [EDIT] 07:18 please write the reason for blocking my account. Edward 07:20 Let me check your account, please Не желаете общаться на русском? [EDIT] 07:22 this is necessary for the operator thepogg.com they ask for a dialog with the reason for blocking in English. Read [EDIT] 07:24 Your account has been closed per administration decision. I am sorry, I can not provide you with any more details. [EDIT] 07:25 Please also inform us. Why was the reason for blocking not sent to my email? Delivered [EDIT] 07:25 Sir, I have provided you with all details I can. Sorry, is there anything else I can help you with?

Screenshot [EDIT]

Hi pukons,

Slot Hunter informs us that they have contacted you via email to arrange to complete a Skype verification call and you have not responded. Please respond to this email, complete the verification call and let us know once you have done so.

Thanks,

ThePOGG

Hi pukons,

Have you completed the verification call?

Thanks,

ThePOGG

I transferred my username from Skype. there was no answer and no call.

Hi pukons,

Can you please contact the operator to arrange to complete the verification call?

Thanks,

ThePOGG

Hi pukons,

Have you contacted Slot Hunter?

Thanks,

ThePOGG

Hi pukons,

If we haven't heard from you by Friday the 19th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG