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Slot Hunter - Confiscated and conceited withdrawal

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Slot Hunter Casino Review.

Player's Complaint

Already and of November when it happened.

I made a deposit plus 50% bonus 100 Euro+ 50€, wagering rules max 5€ Bet, before every game I was reminded, so I played, I started bonus buys, no reminder no notice.

In total I had a amount of 2300€ I checked every time the wager bar, to see if I’m wagering or not, when it was completed, I wanted to withdraw 1800 euro, no problem, I continued playing with the 500 euro.

After view hours I got a mail, that the 1800€ are confiscated, because of breaking deposit rules.

I tried to communicate and ask, why the watering bar was done and all the reminder were gone then.

No answer.

I wrote to MGA for that happening and to casino guru, and they took my case, slot hunter in the beginning were answering, but then they stopped, they deleted my game history as if I didn’t play that day and I hadn’t any winnings and just “muted” my case.

MGA and Casino guru gave the pogg address because they said something totally is wrong here, lucky me, slothunter forgot to delete the bonus wagering list of the day, so I took a screenshot as evidence.

I feel like they conceited and trying to steal my winnings, why do they delete my history of that day!

I want my winning and I seriously need some help for that.

There was in the end not even one moment when I had the 2300 euro on my account, that it was worth anything!

Please help me!

Read the casino review

13 Responses

ThePOGG
January 7, 2021

Hi justjosh-fr - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 22nd of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
January 7, 2021

Hi justjosh-fr,

Please disregard the previous communication, it was intended for another user.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically, why are the operator refusing to pay you?

Thanks,

ThePOGG

ThePOGG
January 17, 2021

Hi justjosh-fr,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
January 24, 2021

Hi justjosh-fr,

If we haven't heard from you by Friday the 5th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

JustJosh.fr
January 25, 2021

Sorry, didn´t get the notification.

The operator doesn´t pay me out, and confiscated the whole money, because they say something went wrong with the wafering rules, but then they deleted everything in the history.

ThePOGG
January 31, 2021

Hi JustJosh.fr,

Specifically what did the operater say "went wrong with the wagering rules"?

Thanks,

ThePOGG

JustJosh.fr
January 31, 2021

They said, i broke the rules with the max stake of the Bonus buys.

But they deleted everything!

ThePOGG
January 31, 2021

Hi JustJosh.fr,

Did you bet more than the maximum allowed bet while playing with a bonus?

Thanks,

ThePOGG

JustJosh.fr
January 31, 2021

I don’t think so, they deleted the whole Gambling History of my whole session!

So there is nothing to find anymore

JustJosh.fr
January 31, 2021

If there would have been anything I did wrong, why did they delete it?

ThePOGG
February 7, 2021

Hi JustJosh.fr,

What game/s where you playing? What stake were you using? Did you use any 'bonus buy' features?

Thanks,

ThePOGG

JustJosh.fr
February 7, 2021

Tbh it’s already a long time ago, I was playing fruitparty, book of dead, sweetbonanza, a lot of games I know the stakes I used during the normal games was under 3€ and the bonus buys I don’t know, I started bonus buying with higher bets after the wagering was complete.

ThePOGG
February 28, 2021

Hi JustJosh.fr,

I've reviewed your play history with Slot Hunter casino and sadly we will be unable to support your claim.

On the 30th of November at 11:19:49 server time you received the Treasure Chest Reload bonus. You immediately went on to place two wagers in a row of 20EUR on Wild West Gold. These wagers breached bonus terms and conditions and as such voided the bonus contract.

It should also be noted that these were far from the only violating wagers you placed during the course of the wagering requirement.

All we can suggest is that you ensure that you have read and understood the terms and conditions associated with any promotion you accept in future before you play.

Sorry we cannot be of more help.

ThePOGG

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Agreement

JustJosh.fr consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 7, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.