Slot Hunter - Confiscated and conceited withdrawal

Hi justjosh-fr - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 22nd of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Hi justjosh-fr,

Please disregard the previous communication, it was intended for another user.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically, why are the operator refusing to pay you?

Thanks,

ThePOGG

Hi justjosh-fr,

I'm following-up on the above?

Thanks,

ThePOGG

Hi justjosh-fr,

If we haven't heard from you by Friday the 5th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Sorry, didn´t get the notification.

The operator doesn´t pay me out, and confiscated the whole money, because they say something went wrong with the wafering rules, but then they deleted everything in the history.

Hi JustJosh.fr,

Specifically what did the operater say "went wrong with the wagering rules"?

Thanks,

ThePOGG

They said, i broke the rules with the max stake of the Bonus buys.

But they deleted everything!

Hi JustJosh.fr,

Did you bet more than the maximum allowed bet while playing with a bonus?

Thanks,

ThePOGG

I don’t think so, they deleted the whole Gambling History of my whole session!

So there is nothing to find anymore

If there would have been anything I did wrong, why did they delete it?

Hi JustJosh.fr,

What game/s where you playing? What stake were you using? Did you use any 'bonus buy' features?

Thanks,

ThePOGG

Tbh it’s already a long time ago, I was playing fruitparty, book of dead, sweetbonanza, a lot of games I know the stakes I used during the normal games was under 3€ and the bonus buys I don’t know, I started bonus buying with higher bets after the wagering was complete.

Hi JustJosh.fr,

I've reviewed your play history with Slot Hunter casino and sadly we will be unable to support your claim.

On the 30th of November at 11:19:49 server time you received the Treasure Chest Reload bonus. You immediately went on to place two wagers in a row of 20EUR on Wild West Gold. These wagers breached bonus terms and conditions and as such voided the bonus contract.

It should also be noted that these were far from the only violating wagers you placed during the course of the wagering requirement.

All we can suggest is that you ensure that you have read and understood the terms and conditions associated with any promotion you accept in future before you play.

Sorry we cannot be of more help.

ThePOGG