Slot Hunter - Confiscated and conceited withdrawal
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
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Already and of November when it happened.
I made a deposit plus 50% bonus 100 Euro+ 50€, wagering rules max 5€ Bet, before every game I was reminded, so I played, I started bonus buys, no reminder no notice.
In total I had a amount of 2300€ I checked every time the wager bar, to see if I’m wagering or not, when it was completed, I wanted to withdraw 1800 euro, no problem, I continued playing with the 500 euro.
After view hours I got a mail, that the 1800€ are confiscated, because of breaking deposit rules.
I tried to communicate and ask, why the watering bar was done and all the reminder were gone then.
I wrote to MGA for that happening and to casino guru, and they took my case, slot hunter in the beginning were answering, but then they stopped, they deleted my game history as if I didn’t play that day and I hadn’t any winnings and just “muted” my case.
MGA and Casino guru gave the pogg address because they said something totally is wrong here, lucky me, slothunter forgot to delete the bonus wagering list of the day, so I took a screenshot as evidence.
I feel like they conceited and trying to steal my winnings, why do they delete my history of that day!
I want my winning and I seriously need some help for that.
There was in the end not even one moment when I had the 2300 euro on my account, that it was worth anything!
Please help me!
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