Slot Hunter - declines payout and reduces my balance to € 50

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Slothunter refuses to pay out and resets my balance to € 50.

I played with a bonus of 20 free spins on Book of Dead (condition 50x waggering, € 5 max bet, no max cashout). After the free spins I played in your Sweet Bonanza slot and won very well

I had the conditions of the free spins confirmed by support employee [EDIT] in the live chat.

I consistently adhered to these conditions and was able to implement my bonus successfully. This was confirmed to me on the bonus page. I requested a withdrawal of € 500 via Trustly, € 500 via bank transfer and € 100 via Paysafecard. The remaining balance was € 917

A few minutes later I was logged out of my account. After I logged in again, I only had a credit of 50 €.

I contacted live chat again and was put through to [EDIT]. He told me I had broken the Max Bet rule. Then I wrote to him that this is not true and that this can be understood in the course of the game. In addition, I had the confirmation in my profile that I had met the conditions. Then [EDIT] wrote me that there would have been a Max Cashout of 50 €. [EDIT] had confirmed to me from the first support chat that this was not true. This was also not mentioned in the conditions. Reaction from [EDIT]: Unfortunately I can't do anything about that.

Please help me the Slothunter pays my credit and how requested or restores my credit. I hadn't broken any of the conditions

With best regards,

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