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Slot Hunter - declines payout and reduces my balance to € 50


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Slot Hunter Casino Review.

Player's Complaint

Slothunter refuses to pay out and resets my balance to € 50.

I played with a bonus of 20 free spins on Book of Dead (condition 50x waggering, € 5 max bet, no max cashout). After the free spins I played in your Sweet Bonanza slot and won very well

I had the conditions of the free spins confirmed by support employee [EDIT] in the live chat.

I consistently adhered to these conditions and was able to implement my bonus successfully. This was confirmed to me on the bonus page. I requested a withdrawal of € 500 via Trustly, € 500 via bank transfer and € 100 via Paysafecard. The remaining balance was € 917

A few minutes later I was logged out of my account. After I logged in again, I only had a credit of 50 €.

I contacted live chat again and was put through to [EDIT]. He told me I had broken the Max Bet rule. Then I wrote to him that this is not true and that this can be understood in the course of the game. In addition, I had the confirmation in my profile that I had met the conditions. Then [EDIT] wrote me that there would have been a Max Cashout of 50 €. [EDIT] had confirmed to me from the first support chat that this was not true. This was also not mentioned in the conditions. Reaction from [EDIT]: Unfortunately I can't do anything about that.

Please help me the Slothunter pays my credit and how requested or restores my credit. I hadn't broken any of the conditions

With best regards,

Read the casino review

3 Responses

User icon
February 24, 2021

Hi brotbeutel - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Why does the operator think you have broken the max bet rule?



User icon
March 7, 2021

Hi brotbeutel,

I'm following-up on the above?



User icon
March 14, 2021

Hi brotbeutel,

If we haven't heard from you by Friday the 26th of March I'll assume you no longer need our assistance and close this complaint.



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brotbeutel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 24, 2021

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