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Slot Hunter - Deposits and self-exclusion

Ruling

Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slot Hunter Casino Review.

Player's Complaint

I found slot hunter from casinofoorumi.com.

I decided to register via trustly and deposited two times(2*20€). I took 1hour break after i lost those. Then i tried to log in, and their system said my account is closed because of self-exclusion. I went to the chat, and the support said, that my account is closed for the safety reasons. Then i checked, that the casino is the same group as the N1 casino. I have chosen a permanent self-exclusion there. If that self-exclusion affect to all N1 licensed casinos, how its possible deposits there? The chat lied to me, that they close my account, when i started a chat. It eas closed before the chat. I would like to know, should casino return my deposits, if i have closed n1 casino account, because of the gaming problem.

Read the casino review

7 Responses

User icon
ThePOGG
August 7, 2020

Hi statsi - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
August 13, 2020

Hi statsi,

Slot Hunter inform us that you will be refunded. Can you confirm when you receive your funds?

Thanks,

ThePOGG

User icon
ThePOGG
August 20, 2020

Hi statsi,

Have you received your funds?

Thanks,

ThePOGG

User icon
statsi
August 20, 2020

I dont have received funds.

User icon
ThePOGG
August 31, 2020

Hi statsi,

Slot Hunter are waiting on you providing your bank information. The need the following:

Bank name

Bank address

Account number

IBAN/BIC

Thanks,

ThePOGG

User icon
statsi
September 2, 2020

I received my funds today. Thank you very much for your help:)

User icon
ThePOGG
September 3, 2020

Hi statsi,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

statsi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 6, 2020

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