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Slot Hunter - don't accept casino winnings like proof of funds

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Slot Hunter Casino Review.

Player's Complaint

I deposited 100 euro and won 1155. SlotHunter asked one document per day. I sent them all including selfi with passport and text on the non-monotone sheet with additional textures, like they asked. I don't have a job, so, no salary or savings. All my money comes from casino. I won 3825 euro on surfcasino. I sent screenshot from surfcasino and my neteller statement with this transaction. SlotHunter didn't accept it. They don't hear me and don't want help me when I ask what I need to send in my case (no job). Please, help me return me my money back.

Read the casino review

11 Responses

User icon
ThePOGG
September 6, 2020

Hi romants231 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Can you demonstrate where the money that you deposited to Surf Casino came from?

Thanks,

ThePOGG

User icon
romants231
September 8, 2020

Hi, Please, check the attached file. It's my savings from pocket money for a few years. [EDIT] helped me exchange it on neteller ([EDIT])

User icon
ThePOGG
September 9, 2020

Hi romants231,

In the first instance, you need to be able to demonstrate a exchange of funds with this other person. You have shown that they have sent the funds to you, how did you convey equivalent funds to them?

The next question I have to ask is that when we take this to the operator is it likely that this person also has an account/s with this group, has claimed welcome bonuses and has played using a similar strategy to you, including betting at or near the maximum allowed bet for the bonus?

ThePOGG

User icon
romants231
September 9, 2020

Hi. I gave him my amazon card number. What I need to send you like a proof? Screenshot of this card? He said me he have account on N1casino (is it count like a group?), used welcome bonuses on January, but don't remember his bets size. I played slots. What's you mean under strategy? I just push button, no other option for play slots in different ways.

User icon
ThePOGG
September 10, 2020

Hi romants231,

We'll need to see a statement for that account.

Thanks,

ThePOGG

User icon
romants231
September 10, 2020

Which one? Sergio N1casino?

User icon
ThePOGG
September 13, 2020

Hi romants231,

The account showing you paying back the funds to Sergio Jodar. If you cannot show evidence that this was in fact a fund exchange, the funds in your Neteller account would be viewed to below to Sergio Jodar.

Thanks,

ThePOGG

User icon
romants231
September 13, 2020

Do you know how amazon e-gift cards works? It's just a code. I can send you our skype conversation, if you want. How to attach file here?

User icon
ThePOGG
September 17, 2020

Hi romants231,

Yes I am absolutely familiar with the Amazon gift card system and no a Skype conversation would not be sufficient. The below screenshot shows a gift card that I have sent as thanks to a BetBlocker user who assisted us in identifying an issue. It shows the amount, date and the email address I sent it to:

What you need to do is create a video on your phone of you using another device to log into your amazon account, go to orders and locate the gift card in question. You can send this video to using either email or a free file transferring service like WeTransfer. You will then need to also provide your Neteller statement showing the funds being deposited into your account.

Thanks,

ThePOGG

User icon
ThePOGG
September 28, 2020

Hi romants231,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 4, 2020

Hi romants231,

If we haven't heard from you by Friday the 16th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

romants231 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 6, 2020

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