Slot Hunter - max bet problem

Hi jojo89 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

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Please be clear - you have exceeded the maximum allowed bet, but you believe you only did this after completing the wagering requirements?

Thanks,

ThePOGG

the requirements, does not say the casino Slothunter injured Ladies and Gentlemen, I only over not to disburse to have.

I only Played over the Bonus when i done the wager from 5x,

Iam 100percent Sure

I have a quick question about how do you proceed? can u scan and investigate game histories? or how do you proceed? I want to emphasize that if I wasn't 100 percent sure that I would have followed the rules, I would not have contacted you. best regards

I have a quick question about how do you proceed? can u scan and investigate game histories? or how do you proceed? I want to emphasize that if I wasn't 100 percent sure that I would have followed the rules, I would not have contacted you. best regards

Hi jojo89,

I've reviewed this issue with the operator and sadly we are unable to support your claim.

On Saturday the 22nd of May you went onto Live Chat to ask when your Saturday cashback would be credited. The agent credited your cashback and you started playing Jammin' Jars. From your very first bet with the bonus, you were betting 8EUR, exceeding the maximum allowed bet of 5EUR. Approximately 10min later you did drop your bets to compliant levels, but that is not before over 160 breaching wagers. Further through your play, before completing the wagering requirement, you again raised your bets, this time betting as high as 30EUR/spin.

That being the case you have breached the bonus terms of use and the operator are within their rights to consider the bonus contract void.

Sorry we could not be of more help.

ThePOGG