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Slot Hunter - My account has been suspended and my earnings have not been paid
Ruling
Found for the Casino - Each player can only open one account at any given gambling operator. If you change address, you should inform the operator of that, not open a new account.
Read our Slot Hunter Casino Review.
Player's Complaint
My account with Slothunter Casino has been suspended with a balance of 22,000 thousand dollars. They informed me of the slothunter management that they confiscated my profits and no profits were paid to me. They claim that they are right and they have usage policies, but this is not true because I have the full right. Well, I will explain things fully and also the problem that they call it
I was residing in the state of Germany and I was registered with Hunter account and I was playing and everything was normal after that I ended my work in Germany and I decided to return to Dubai at that time before I left the state of Germany I stopped everything related to me from bank accounts as well as online accounts Also Among them I suspended my account at Hunter Casino, my address was completely canceled, everything related to my documents in Germany was canceled, and I left the country And this is a decision that was taken by me because I know I did not return to Germany, so I stopped and canceled everything related to the state of Germany
Upon my arrival to the United Arab Emirates, the city of Dubai, and after seven months of my stay in Dubai, I decided to play in a casino, and I opened a Hunter Casino and registered a new account with my new information and residence in Dubai, which included my address, name, date of birth, my bank card, and everything was real. I deposited $500 and gambled until I made $22,000 in winnings.
Hunter casino staff contacted me via email and told me that you are an active player and you have a VIP service. They asked me for my identity documents and I submitted them in full. They confirmed my identity and everything is normal My identity has been confirmed.But When I requested the amount for withdrawal, they deactivated my account.
Well why didn't they close the account from the beginning!! Why, after realizing the profits, did they make the decision?
They claim that I have two accounts, but the first one I closed completely also. If I have logged in to my account registered with the German identity data, this is considered null. How do I use an account that was documented on a German identity, and I have already canceled my identity card inside Germany and My address in Germany has been cancelled
Is it correct that I logged in with my new data from the new country!!
Therefore, it is natural for me to register a new account using my new identity data and a new address in the United Arab Emirates
So I am filing this complaint against Hunter Casino and claiming my entire winnings of $22,000.
I own a commercial company in Dubai and I know the importance of customer complaints, so I decided to take the first step by filing a complaint through you. I hope this dispute will be resolved through you.
It is not a good idea to file a court case against this casino with evidence
A screenshot of my account including the balance has been uploaded
With full appreciation and respect to you, I hope that the complaint will be considered seriously and accurately
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Agreement
Mody15 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Slot Hunter
- Malta Gaming Authority
- N1 Interactive Ltd
March 8, 2023
Hi Mody15 - welcome back!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Slot Hunter Casino terms of use contain the following:
The above term is clear - you are only allowed to create one account. It does not allow any exceptions in this matter. If you have changed your address/country of residence, the correct thing to do is contact the operator's user support and inform them of this. They can then manage updating your original account's details.
Unfortunately, if you have opened a second account, you have breached this term and that account, and any play on it, would be considered void. Can you tell me how much you have deposited in total to the second account?
Thanks,
ThePOGG