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Slot Hunter - Take away my win

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Slot Hunter Casino Review.

Player's Complaint

The casino says i bet higher i had a bonus depiost after win l tge tske away everything.give me back 20 euro. After the 20,euro also dont wanne pay out. I upload id and bill. I used trustle

The dont give back. This casino is very rude and has to be banned!

Read the casino review

3 Responses

User icon
ThePOGG
December 3, 2020

Hi theo - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Did you bet more than €5 while a bonus was in your account?

Thanks,

ThePOGG

User icon
theo
December 3, 2020

Hello ,

I have buy a bonus games. Butt each spins was less dan 5.

User icon
ThePOGG
December 6, 2020

Hi theo,

Sadly there is nothing we can do to help you in this instance. When you 'buy' a bonus feature you are not wagering on a spin, you are placing a single larger bet on the outcome of the bonus feature. This is still a violation of the maximum bet term:

"The maximum bet while wagering is 5 EUR/USD, 50 NOK, 7.5 CAD, 400 RUB. The max. bet limit (5 EUR) includes bets doubling after a game round has been completed and bonus rounds (purchased within the game)."

Sorry we cannot be of further help,

ThePOGG

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Agreement

theo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 3, 2020

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