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Slot Hunter – VERIFICATION / WITHDRAWAL

Ruling

Resolved - Both the submitting complainant and Slot Hunter Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slot Hunter Casino Review.

Player's Complaint

I, sent ALL personal docs for verification, my passport, bank statement address verification, screenshoot my scriil account, Master card used for deposits, ebank screenshoot with all five deposits wt my name and IBAN account as they requested for date January 29th.

Third time now they canceled my requestd withdrawalof 800eur due to new request from their side "screenshot of my last 20 EUR Bank deposit on January 29, 2021 02:52 UTC with all transaction details"and as per deposit history in their site no looking bank deposit in this time on 29th. I sent to casino complain but they don t reply. Pls yr assist. Many thanks in advance.

Read the casino review

4 Responses

ThePOGG
Feb 02, 2021

Hi senatus - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

To be clear, the operator has requested a bank statement showing a specific deposit you made from your account to them and you have been unable to provide this statement?

Thanks,

ThePOGG

ThePOGG
Feb 07, 2021

Hi bmw4399,

I'm following-up on the above?

Thanks,

ThePOGG

bmw4399
Feb 07, 2021

many thanks, the casino paid my withdrawal.
again many thanks.

ThePOGG
Feb 14, 2021

Hi bmw4399,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

bmw4399 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 30, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.