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Slot Hunter - VERIFICATION / WITHDRAWAL

Ruling

Resolved - Both the submitting complainant and Slot Hunter Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slot Hunter Casino Review.

Player's Complaint

I, sent ALL personal docs for verification, my passport, bank statement address verification, screenshoot my scriil account, Master card used for deposits, ebank screenshoot with all five deposits wt my name and IBAN account as they requested for date January 29th.

Third time now they canceled my requestd withdrawalof 800eur due to new request from their side "screenshot of my last 20 EUR Bank deposit on January 29, 2021 02:52 UTC with all transaction details"and as per deposit history in their site no looking bank deposit in this time on 29th. I sent to casino complain but they don t reply. Pls yr assist. Many thanks in advance.

Read the casino review

4 Responses

User icon
ThePOGG
February 2, 2021

Hi senatus - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

To be clear, the operator has requested a bank statement showing a specific deposit you made from your account to them and you have been unable to provide this statement?

Thanks,

ThePOGG

User icon
ThePOGG
February 7, 2021

Hi bmw4399,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
bmw4399
February 7, 2021

many thanks, the casino paid my withdrawal.

again many thanks.

User icon
ThePOGG
February 14, 2021

Hi bmw4399,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

bmw4399 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 2, 2021

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