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Slot Hunter - Win will be declared void

Ruling

Resolved - Slot Hunter Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Slot Hunter Casino Review.

Player's Complaint

Hello, I've been playing at Slothunter for a long time and I'm also verified there. Yesterday 11/12/2022 I made a usual deposit of 200 and played the game Propaganda. In round 6 about I won the sum of about 180, -. This win was not credited.

I contacted support and they told me that the amount would be automatically credited tomorrow, i.e. on November 13th, 2022. But that was not the case. So I continued playing yesterday and made another deposit. Today I wrote to the support again and asked what happened to the profit. The answer was:

Your winnings declared void.

Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited.

Players doing so agree to have their bonus and associated winnings declared void.

Thank you for understanding.

But what's the point? I've been playing for years and I've never been called a cheater. Even after this win I was able to deposit again and continue playing, why wasn't this a scam?

I would like the profit to be credited to me.

Read the casino review

4 Responses

User icon
thepogg
November 14, 2022

Hi Malebo - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the casino and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
November 16, 2022

Hi Malebo,

Our understanding is that your balance has been restored. Can you please check and confirm?

Thanks,

ThePOGG

User icon
thepogg
November 26, 2022

Hi Malebo,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
December 3, 2022

Hi Malebo,

If we haven't heard from you by Friday the 9th of December we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Malebo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 13, 2022

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