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Slot Planet - Refuses pay withdrawal

Ruling

Resolved - Slot Planet Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Slot Planet Casino Review.

Player's Complaint

This Casino Slot Planet is keeping my winnings. It was a 11.9.2020 I made account 11.30 pm and did the 100eur deposit to the welcome bonus. I played in the casino and won, played games twin spin and jammin jars.

I got 3123€ withdrawal and i have waited it almost a month. They accepted my documents right away but my account is "security check", so they wont reply my any email and they got weird answers in live chat. I have screenshots.

How to get my money out from this casino? I have heard and read from here that this site has helped alot players with this kind of problems.

Thank you,

Pelivapa1

Read the casino review

4 Responses

ThePOGG
October 5, 2020

Hi pelivapa1 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
October 22, 2020

Hi pelivapa1,

Our understanding is that Slot Planet have paid your withdrawal. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
October 29, 2020

Hi pelivapa1,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
November 5, 2020

Hi pelivapa1,

If we haven't heard from you by Friday the 13th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

pelivapa1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Planet
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

October 5, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.