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Slot Wolf – Because of the help in identifying my friend…All won funds were debited.

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Slot Wolf Casino Review.

Player's Complaint

I was registered for the first time in an online casino, so why didn't you call me as others to verify my identity?I am a new player with no experience of playing in an online casino and naturally asked a friend to help me with the withdrawal of funds, who advised me to register in your "sharashkin" offices.I now do not know whether to change my passport or not?They have this attitude to their customers, they can sell my passport data.Or get a loan...I would have understood if I had not completed the wagering bonus and I would have been charged...My friend is not even related to me and we live 50 kilometers from each other.And why couldn't I use his phone to download documents?Bonuses, already there for a long time did not smell even...I will now attach all the photos and screenshots of the conversations to this appeal...So that your opinion is objective.I kind of sent them all the documents to identify my identity and my address.What can I be pritenzii if I first time in my life registered in an online casino.Of course, if they paid their rating in AskGemblers...You could not solve this problem in any other way...Even a child is already clear...If they didn't even try to contact me for confirmation my personality, as they usually do in such cases.My opinion is that it's just a Scam.Once a new player with no history, then 100% duplicated account...Someone is looking for a reason, and someone is looking for a reason...And, if this casino is at least a little correspond to the stated rating.They wouldn't do that to their new client.Naturally, it was easier for them to send me away, get their % for my lost Deposit and make money on it.And, so I would have to pay 50,000 rubles and without making a profit for my loss of the Deposit.

P.S. Pay attention to the screenshots!!!And support at them at the level of convicts who sit on a criminal pedal and for them it is usual to breed and throw the people...When my phone went dead and I was out of touch on the way home...They asked me to send a selfie passport, they wrote off all my real money and threw me a bone in the form of 1500 rubles...And I thought perhaps that I can't do a selfie with papatom since I supposedly borovany account and can't send them to the full projgenie procedures identify my account...

P.S. Because my friend doesn't write well even in Russian,I help him write a complaint and write it in the first person.He grew up in the Chechen Republic...

Read the casino review

5 Responses

ThePOGG
Feb 21, 2020

Hi ruslanaskgambler - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further, as we will need to conduct KYC verification given that you are not the account holder, did both parties involved claim a welcome bonus? Did both parties involved share a device?

Thanks,

ThePOGG

ThePOGG
Feb 28, 2020

Hi ruslanaskgambler,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Mar 06, 2020

Hi ruslanaskgambler,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
Mar 13, 2020

Hi ruslanaskgambler,

If we haven't heard from you by Friday the 20th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

RusLanAskGambler
Mar 22, 2020

Hi,sry.

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Agreement

ruslanaskgambler consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 19, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.