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Slot Wolf - No pay out

Ruling

Found for the Casino - This player has deposited using a payment method that belongs to a third party. This is prohibited in the terms of use.

Read our Slot Wofl Casino Review.

Player's Complaint

Pay through the paysafecard 50 Euro.. Playing winning 250, wanted to pay out after getting verified.. Send them every document they needed..

They banned me took the whole money, with the explanation that this is my boyfriend paysafecard account which is not true, because we use it together living in the same household and besides that I send them every piece of paper they needed..no secrets, no breaking the laws just a woman who likes to play after be a mother the whole day.

Sorry don't wanted to get tempered, but I feeled scammed from this pretty big group..

I need help on that matter :(

Read the casino review

3 Responses

User icon
thepogg
September 9, 2021

Hi Ardalen - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Whose name is on the Paysafecard?

Thanks,

ThePOGG

User icon
Ardalen
September 9, 2021

I bought it on a supermarket, and paid within the online code on the casino site.

But on the account which the card was paid is the name of my husband.

We live in the same household and use this stuff together,

Never had any issues in other casinos before they sometimes needed a confirmation but never I got banned after winning.

Also I lost last month with them 50 euro, that wasn't a problem btw ;)

Thanks for looking into it!

User icon
thepogg
September 16, 2021

Hi Ardalen,

I've reviewed this issue with the operator and sadly we cannot support your claim.

Slot Wolf no longer accept PaySafeCard voucher deposits specifically because it is not possible to identify who the card belongs to.

You did not pay via a voucher. You paid via a PaySafeCard account. This account is owned by a third party, presumably your boyfriend. Sadly, this does violate the operator's terms of use. I understand that you may have an agreement with this individual to use their account, but the terms of use of the operator specifically prohibit use of any payment account that YOU are not the owner of.

Sorry we could not be of further help.

ThePOGG

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Agreement

Ardalen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 8, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.