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Slot Wolf – Non-payment

Ruling

Found for the Casino - SlotWolf Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Slot Wolf Casino Review.

Player's Complaint

I won in their casino with bonus and wagered the money, after that i tried to withdraw my funds and after few days and documents they said i am not able to withdraw my money because i have played with my mobilephone and computer.

I have my own internet connection home ja my mobilephone both deals signed by me.

The reason was that i have played multiple devices.

I think that cant be the reason because both network are signed by me and bonusoffers are one time per person and i nobody else has played slotwolf.com bonus on my network.

Here is the reason they sended to me:

all bonus offers are strictly limited to one per: person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.).

Sincerely,

Slotwolf Casino Support Team

Hope you understand me and we can fix this

Read the casino review

3 Responses

ThePOGG
Dec 04, 2019

Hi jerb808 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further and to clarify - the operator are not refusing to pay you because you have used your account on more than one device. That would be fine. They are saying that more than one account has used one of the identifiers detailed in the term provided.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

jerb808
Dec 11, 2019

Hello, can you help me out with this?
That casino do not have any evidence because i have not break any rules they say.
What can i do this situation? Slotwolf casino can just keep my money and say i have broke the rules without any proof?

ThePOGG
Jan 03, 2020

SlotWolf Casino have provided sufficient evidence to establish that this player's account is unnaturally associated with other player accounts. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

jerb808 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 4, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.