Slot Wolf - Refusing to withdraw
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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Player's Complaint
Hello! I've been a member of the slotwolf casino a few years,all verified and VIP status..I proceed to withdraw recently,and they asked a bunch of documents and proofs which i uploaded,and they asking on and on even i provide the all info and documents about my life..I provided the proof of deposit skrill,skrill statement,bank statement from business,business documents,my personal bank statement,id with selfie...this is ridiculous! They now asking somekind of payslips which i dont have,and never had,this is going on and on...Please help!Thank you!
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Hi tieguan - welcome back!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Why can't you provide payslips?
Thanks,
ThePOGG