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Slot Wolf - Self Exclusion

Ruling

Found for the Casino - Under the MGA license unless you specifically request that a self-exclusion be extended to the license it will only apply to the property it is requested at.

Read our Slot Wolf Casino Review.

Player's Complaint

Dear Sir / Madam,

I played at multiple casino’s operated by N1 Interactive Ltd. Casinos and I self-excluded myself multiple times under different online casino’s operated by N1 Interactive Ltd. Casinos. such as: SlotWolf casino, Live Casino, Euslot Casino and many more. I self excluded myself because I have a gamble addiction.

While I self excluded myself and made the choice to not play at an online casino anymore you guys still gave me the option to make new accounts with the same email-address, name adress etc. under multiple online casino’s operated by N1 Interactive Ltd. Casinos while this is prohibited by law.

This is illegal and prohibited by law. Therefore I demand at least a sum of all my lost money back.

I would like to hear from you because otherwise I am forced to take legal actions and report this to my authorities in The Netherlands but also the authorities in the country where your casino is operating.

Read the casino review

8 Responses

ThePOGG
February 18, 2020

Hi tijmdv - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With regard to your complaint specifically - when you requested your previous self-exclusions, did you at any point ask that they be carried over to other properties on the license?

Thanks,

ThePOGG

tijmdv
February 18, 2020

Hi There, I told them that I have a serious gamble issue, I also have a lot of screenshots and prove that they confirmed that I have a gamble issue. Also I have screenshots of money transactions after I told multiple properties of the casino that I have a gamble problem and of course screenshots where they confirmed my self exclusion. Best, [EDIT]

ThePOGG
February 21, 2020

Hi tijmdv,

I understand that you have asked for a self-exclusion at multiple properties on this license. But I still need to know whether, when you were requesting any of these self-exclusions, you requested that the exclusion be carried over to other properties on the license?

Thanks,

ThePOGG

tijmdv
February 21, 2020

Hi didn’t asked if they could carry it over to other properties but I told them I have a gamble problem...

tijmdv
February 21, 2020

I have to add that I didn’t literally asked for the exclusion on multiple accounts but it was very clear that I have a serious problem, they knew that and confirmed it. I sent you some screenshots, I have more if needed.

ThePOGG
February 21, 2020

Hi tijmdv,

I understand that you have informed them you have a gambling problem, but the regulator's position on this is clear - if you do not request your self-exclusion be carried over the self-exclusion would only apply to the property it is requested at.

Thanks,

ThePOGG

tijmdv
February 21, 2020

So that means I don’t have a case?

Best

ThePOGG
February 25, 2020

Hi tijmdv,

Unless you have asked for your self-exclusion to carry over to other properties on the license the self-exclusion would not apply to Slot Wolf. As such, no, you would not have a case.

Sorry!

ThePOGG

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Agreement

tijmdv consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 18, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.