Slot Wolf - Withdrawal refused and account blocked

Hi Topenga82 - welcome back!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What reason did the operator give you for non-payment?

Thanks,

ThePOGG

Hello, the operator Slotwolf.com did not give me a reason directly. As I said, I sent documents for three days. It was always said one more thing, then they are verified! Then I wanted to log in again on 09/03/23 in my account and suddenly I was blocked and it was under the login, with red the info, I would have set a limit for self-locking! What I didn't do! I contacted the support again, they wrote to me that the financial manager has decided to block my account and I only get the deposit! I've never had to send so many documents to any casino! 6 months from Bank/Skrill/paysafecard/credit card! And always said there is still one thing missing and they are the verified, one more thing is missing then they are verified... Do your payout. That went for 3 days! And then they wanted to know from two friends why they transferred money to me. There, too, I had a letter set up with ID and photo in the hands of the people. Again, it is being checked, make your payout. Again and again they were cancelled for me. I also have all the histories of the 100 chats with the support! I photographed everything. Everyone said something different! I have invested and lost enough money and they just don't want to pay me the profit.

This was standing ,when i will log in.You have set a Self Exclusion Limit. In order to withdraw funds, please contact our Support Team. They also say for payouts, please contact the support! That's what I did and then was the answer. I decided to close your account and I'm done.

Hi Topenga82,

Please quote the communication you received from the operator informing you that you would not be paid.

Thanks,

ThePOGG

Hello Where i can send the screenshot of my chat with the Support? That they Not pay ???Than i became on the 14th. March received an email from support that my win will be paid out! Now three days have passed again, I don't get an answer not is my money comes…

I send it with email, the chat with Slotwolf..

The Communication First,that they Not Pay and than the E-Mails from 14th march,that they payed mi win…But now 3 days Passed,i Not became some answere or my Money

And Why i See today your answer from 14.03.23??I look every day ,but i cant See it that you responed Here..??Today i become the email from you,that was upload an comment from your side

Dear plogg,i look now on my Bank account,the Money Is coming now :)))

Hi Topenga82,

Thanks for letting us know - it is appreciated :)

ThePOGG

Thank you